FAQS

WHEN WILL I RECEIVE MY ORDER?

Orders are processed and collected from our warehouse Monday - Friday AEST.

Orders are dispatched within 1–2 business days from order placed. We send all orders via Australia Post. 

Please note that we cannot be held responsible for delays or missed delivery attempts.

Head here for all the info “Shipping Page”

WHAT ARE THE SHIPPING COSTS?

We offer different shipping options to our customers, including standard and express shipping via Australia Post.

  • Standard Delivery: We have a a flat rate shipping fee of $10 for regular post.

  • Express: We offer a flat rate of $17 for Express post within Australia.
HOW DO I MAKE SURE I ORDER THE RIGHT SIZE?

If you or the little ones are in between sizes we recommend sizing up. 

(Side note mums: I am a Size 6-8 and can fit a Size kids 14)

Please refer to the notes on our size guide OR contact us if you need further assistance.

ARE THE KEEPERS CLUB SHIRTS CERTIFIED UPF50+ ?

Yes! Our shirts were independently tested by ARPANSA, the Australian Radiation Protection and Nuclear Safety Agency.

The results confirmed a UPF50+ rating, which is classified as “excellent protection” under Australian standards. 

UPF 50+ means a fabric blocks at least 98% of ultraviolet (UV) radiation, with the "50+" indicating it has achieved the highest sun protective rating for textiles.

Whilst we are UPF50+ rated for excellent protection we recommend always pairing with hats, sunscreen, and shade for complete sun safety.

DO YOU OFFER GIFT CARDS?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

WHAT IS YOUR RETURNS POLICY?

Head to the returns page for all the info

HOW DO I CARE FOR MY SHIRT?

Outdoor adventures can get a little messy and that’s all part of the fun!

If your shirt has picked up a few marks along the way we have personally used a bit of dish soap or a quick stain spray, rubbed the material together, and wash in a cold wash. 

  • Cold gentle machine wash
  • Wash inside out with like colours
  • Do not bleach
  • Line dry in the shade
  • Do not tumble dry
  • Do not iron
  • Do not dry clean